Refund policy
As a general rule, we cannot accept returns, exchanges, or cancellations. However, if the product you received is different from the one you ordered, or if the product was damaged, defective, or soiled during delivery, we will take responsibility and exchange it.
(※Since the item is shipped as a valuable item, if any damage occurs during shipping, compensation will be provided by the shipping company.)
[Eligible for return]
Only in the case of "defective products or product errors by our company." Regarding cancellations, due to the nature of the product (it is a made-to-order product), we cannot accept cancellations after payment has been made.
[Return period]
If you contact us within 7 days of purchase, we will refund your money.
[Return method]
Please contact us by email or phone within 7 days of receiving the product, then return the product to us cash on delivery. We will then process your refund.
(※Since the item is shipped as a valuable item, if any damage occurs during shipping, compensation will be provided by the shipping company.)
[Eligible for return]
Only in the case of "defective products or product errors by our company." Regarding cancellations, due to the nature of the product (it is a made-to-order product), we cannot accept cancellations after payment has been made.
[Return period]
If you contact us within 7 days of purchase, we will refund your money.
[Return method]
Please contact us by email or phone within 7 days of receiving the product, then return the product to us cash on delivery. We will then process your refund.