FAQ Frequently Asked Questions

We have a reservation priority system. If you make a reservation as much as possible, we will be able to guide and consult with you smoothly.
*Currently, in order to prevent the spread of COVID-19, we are prioritizing customers with reservations to avoid overcrowding in the store. Please make a reservation in advance before visiting the store. Please also make a reservation when receiving aftercare items for refinishing or resizing.
For reservations by phone, please call 06-6245-6737
■Click here to make a reservation online

We do not have a contracted parking lot. There are many private paid parking lots nearby, so please use them.
Click here for the neighborhood map

It depends on the product you order, but we will provide unlimited free service (polishing, cleaning, resizing of rings, re-threading of pearl necklaces (re-braiding, inspection), repairs, etc. for purchased products, although some services may be subject to a fee.
Click here for more information about aftercare

■New finish (cleaning)...You can return it to us on the same day. It depends on how dirty your ring or necklace is and how busy we are, but we will usually keep it for about 30 minutes to 2 hours.
■Size adjustment: We can return the item to you in about 1 to 2 weeks after we receive it. If it falls during Hojudo's long holidays (summer and winter), it will take an additional week to deliver.

After-sales care for rings and other products purchased at Houjudo can also be done by mail. (When it comes to resizing, it is best to come to the store in person to have your size measured, but if it is difficult for you to come to the store, we can also resize by mail.)
Once the package arrives at Houjudo, our staff will contact you to inform you of the delivery date, etc.

＜Notes＞
■Customers are responsible for round-trip shipping costs.When we return the item to you, we will ship it cash on delivery.
*If you have a Hojudo point card and have points that are more than enough to cover the Yamato Transport shipping fee, you can use the points as the return shipping fee, so please include them in your package.
*If you cannot find or lose your point card, you will not be able to use your points.
(Points will no longer be awarded as of the end of January 2025, but point cards and online points already issued can continue to be used.)

■Before sending your order, please be sure to read the following information on our website. Contact form Please let us know by mailing it to us.

■Jewelry is a valuable item. Please be sure to use courier service or registered mail for mailing.

■Please include a note with the following information in your package:
①Your name (full name)
②telephone number
③Return address
④Request details (e.g., request for new finish)

We are able to set affordable prices because we started out as a wholesaler and we keep unnecessary expenses down through rent, advertising, and in-house manufacturing. Many customers come to us through recommendations from friends and relatives, and we aim to provide excellent service from the customer's perspective. We believe you will be more satisfied if you visit our store after visiting other stores.

Of course. Except for some special products, almost all loose diamonds come with a certificate. In addition to diamonds with domestic certificates, we also have a wide selection of diamonds with GIA certificates, the most trusted in the world, which are the same as those of top overseas brands (Cartier, etc.).

An engagement ring is a ring given by a man to a woman as a symbol of their engagement. Most engagement rings are diamond rings, but some people choose other colored stones.

A wedding ring is a ring exchanged between the bride and groom at the wedding ceremony. Or, it is a ring worn by a man and a woman as a pair as a symbol of their marriage. It is said that the tradition of wearing a ring on the left ring finger comes from an ancient Egyptian legend that the blood vessels on the ring finger of the left hand are directly connected to the heart.

Many couples choose the same or similar design for their wedding rings, but there is no rule that they have to be the same. If you are concerned about fashion, you can arrange your rings to suit each other, or choose different designs to make them fun to wear.

This is a bridal ring designed so that women can wear both their engagement ring and wedding ring together. It is recommended for those who want to wear it together with their wedding ring even after getting married.

Houjudo sets prices as affordable as possible, so there are no special benefits for customers who purchase the set. If your wedding is coming up soon, it is better to purchase them together, but if you have some time before the ceremony, we recommend that you prepare your wedding rings 2-3 months before the ceremony.

We have the processing techniques and know-how we have cultivated over the 40 years since our founding, so full custom-made orders are our specialty.
Our expert advisors will give you advice while considering your image and comfort, and we can give you an estimate right away. You can also check the three-dimensional appearance of the prototype (wax mold) before it is finished with the base metal (platinum, 18K gold, etc.).
Delivery will take longer than regular products (approximately 2 months), so please order with plenty of time.
Click here for details about full orders

Of course, we do this free of charge. You can engrave block capital alphabet letters and numbers. Other special characters (cursive, kanji, hiragana, patterns, etc.) will incur an additional fee, so please contact us.
Click here for details about bridal services

■If you take the product home on the day of purchase...we will charge you the full price of the product.
■For special orders or expensive items such as engagement rings or wedding rings, if you pay by cash, we will take 10% of the product price as a deposit and receive the product price at the time of delivery. If you use credit card payment, we require the full amount to be paid in advance.

In addition to cash, you can pay by bank transfer, credit card, debit card, or QR code payment. In addition, for shopping loans, you can make up to 24 installments with no interest or fees (※Contract with the loan company and screening are required).

In addition to bank transfers, Hojudo accepts credit cards (VISA, Mastercard, JCB, American Express, SAISON, Diners Club, Discover, UnionPay), debit cards (VISA, Mastercard, JCB), and QR code payments (PayPay, dPay, au PAY, Merpay, AliPay, WeChatPay).

In addition to bank transfers, Hojudo Online Shop accepts credit cards (VISA, MasterCard, American Express, JCB) and shopping loans (up to 24 installments). For more information,Online Shopping GuidePlease check.

It depends on the product you order, but if the size fits the item in stock, you can take it home on the same day. For made-to-order products such as bridal rings, the delivery time is about 5 weeks from the time of order (if you are in a hurry, some designs can be delivered in about 5 days). Also, for fully custom-made products that are made from a design drawing, the delivery time will be about 2 months.

Of course you can. We will ship it as a valuable item by Yamato Transport's Takkyubin service. You can specify the delivery time, and we also provide insurance during the shipping process. *Products can only be shipped within Japan.

Of course, we provide high-quality cases that are suitable for each type of jewelry. We also offer gift wrapping and ribbon wrapping upon request, so please let our staff know your request.

It is best to see jewelry in person before purchasing, but if you live far away or visiting the store is difficult, we also accept orders by phone, email, LINE, online customer service, etc. Please feel free to contact us first about our products.
You can also purchase directly from our website, and we also have official online stores on Rakuten and Yahoo!, so you can freely enjoy shopping on the Internet.
To Hojudo Rakuten Ichiba store・To Hojudo Yahoo! Store

Although point allocation will end at the end of January 2025, point cards and online points that have already been issued can still be used. If you have any questions about how to use the service, please feel free to contact us.
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